www3.solenzara.co.uk decommissioned

Our server www3.solenzara.co.uk was getting old and tired so all the existing sites using this server have been moved over to www5.solenzara.co.uk. 

Currently, www3.solenzara.co.uk has been set to forward to www5.solenzara.co.uk but the old server will be retired shortly.

Any links to www3.solenzara.co.uk should be updated to use www5.solenzara.co.uk instead.

Teamviewer Access

If so wished then it is possible to install Teamviewer as a 'host' which will allow permanent access to Hawkstone Design under a password of your choice.

The Hawkstone Design Teamviewer host is 
https://get.teamviewer.com/mp94ceb

Backup Strategy

In Annapurna 355, the backup strategy has changed.

The last 500,000 orders are backed up every time. The full backup will back up the last 5,000,000 orders so that should cover all the orders.

Once a month, the backup will be copied to a sub-folder in the designated backup folder.


Note - this is a backup of the Annapurna data and is not intended as a complete backup of the server.

Customer Updating

Currently, customer data can only be updated by those users who have access to the commercial panel.  There can be users who do need to update customer records but should not have access to the full range to update the commercial data. An example will be for accounts who may need to reset credit limits on an account.

DX - New Service Centre file

DX have advised that there is a new service centre file.

The new file uses post codes down to the first 4 characters. The current service centre file uses post codes to the first 2 characters.

There is an update in Annapurna 345.9 to handle this and this needs to be deployed by the time this file is to be used.

DX have advised that the implementation of the new service centre file will be delayed because of Covid-19. However Annapurna should still be updated so as to be ready for the new file. The updated Annapurna can handle both the old and the new format of the service centre file.