Overdue
Date and Estimated Despatch Date
When looking at the Annapurna system there are
several ways in which a date for an order can be seem.
This
should help clarify what can be seem within the system by using
different functions. When an order is placed onto the system it is
given an entry date. Based on the entry date a target date is
calculated to ascertain how long an order should take to be
processed. This uses the process timings placed in the 'Targets'
section of the 'Settings'
menu.
Once
an order reaches or surpasses the target date it will be deemed as
over due. The information on overdue or delayed orders can be seen
in the 'Overdue
Job Enquiry'
section of 'Status
Viewer'.
It is possible to run the report for individual customers as well as
all orders currently outstanding. This shows information relating to
the order. It will include When the order should have left, when it
is due to leave and how many days the orders have taken. It will
also detail current location of the order and any rejections the
order has had.
When
viewing an order within 'Browser
Orders'
an estimated despatch date can be displayed by populating the 'Show
Est'
box. This date is based on how many processes the order has
remaining and is calculated when the order is looked up in the
browser menu. (This figure is not stored within any tables).If you
have searched for these items prior to populating the 'Show
Est'
box please click on the search box again. This date will change as
the order progresses through system, if the order becomes delayed,
has a reject or moves quicker than anticipated. The 'Est'
helps when giving the customer information on how long an order will
take to arrive and allows for a quicker response when speaking to the
customer. Removes the need to guestimate how long an order will take.
This
is not a substitute for looking at the detail of the orders. This
holds more information about what has been happening with the order
than simply looking the list on the screen.
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