Wednesday, 8 January 2014

Error on showing Jpegs in Annapurna

This one took a bit of working out.  One customer had errors sometimes reported when Annapurna was displaying a trace image as a jpeg.

The problem was that the Anti-virus software was checking the Jpeg file and stopping Annapurna from creating and reading the file with the consequence that no shape was drawn or an error message appeared on the screen.

The solution was to add the jpeg files in the Annapurna folder into the Anti-virus exclusion list.

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