Microsoft recently released an update to IE11 which seems to have caused some problems with the inbuilt web browser in our software.
However, there is an option in the tracer upload program (vcatracer) and order grabber (raptor) to use an external browser, that is the web browser that is the default browser on the PC.
Instructions on how to set this up are here:
http://www.hawkstonedesign.co.uk/documentation/external browser option.pdf
If the PC is prevented from making internet access by having the web browser disabled then the inbuilt browser has to be used.
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