When an order is returned a new order is created with same reference but a suffix (+) to indicate a return. Another return cannot be made against the original order. Similarly a second credit is not allowed. If the order is returned again then the return needs to be booked against the first return.
There was a problem with this process in that if the first return was converted into a wholesale order for example for a frame repair and then second return was returned for lens reasons then the second return is made against the wholesale order.
In order to overcome this there is now the option on a second return to base the return on the original order or on the first return.
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