Monday 19 June 2017

Unpriced Lenses - how to handle?

When an order is entered an a price is not found for a lens then Annapurna provided two choices depending on how the lab wishes to proceed.

The lab has set up the lens for the purpose of ordering and will charge to the customer whatever they are charged. In this case, it may be easier on time not to set a price at order entry but allow the lens to be entered with a zero price which can be updated at the despatch point or when the lenses are received.

The lab has a policy of setting up all the valid prices so a zero price can indicate that this is not a permitted lens. In this case, the order should not be accepted.

The action is controlled by the setting Price / Report Error if no lens price.  For option 2 above then this should be set.